Requirements for the presentation of appeals

In an oral appeal to the "hot line" and electronic, the citizen notes:

1) surname, name, patronymic

2) place of residence (full postal address to which the reply is sent);

3) contact phone;

4) e-mail address, if it is answered;

5) the essence of the raised issue, which contains information about the bank, the activity / inaction of which relates to the application.

JSC "ASVIO BANK" informs the citizen in writing about the results of the appeal.

Requirements for registration of written appeals of citizens (Law of Ukraine "On appeals of citizens")

Procedures for processing and protection of personal data (Law of Ukraine "On Personal Data Protection")

Procedure for consideration of appeals and personal reception of clients in JSC "ASVIO BANK"

Appeal of citizens from the official Internet office of the National Bank

Resolution of the Board of the National Bank of Ukraine of November 28, 2019 № 141 "On approval of amendments to the Regulation on information support by banks for customers regarding banking and other financial services".

Resolution of the Board of the National Bank of Ukraine of May 14, 2020 №62 "On approval of amendments to the Regulation on information support by banks for customers regarding banking and other financial services".

Registration for a personal reception: phone. 0 800 30 30 50

Reception of the Chairman of the Board: Druzhby Narodiv Boulevard, 19, Kyiv, 01042

Schedule of personal reception of citizens